Terms & Conditions

Effective Date: July 25, 2025

Last Updated: July 25, 2025

1. Introduction

These Terms & Conditions ("Terms") govern your use of GoPet AI, a software-as-a-service platform provided by Deux Alpha Tech Sdn Bhd ("Company", "we", "us", or "our"), a company incorporated under the laws of Malaysia. By accessing or using our platform at gopetai.com ("Service"), you ("Customer", "you", or "your") agree to be bound by these Terms.

2. Service Description

GoPet AI is an all-in-one SaaS platform designed to simplify and grow pet care businesses through:

  • Online booking management
  • Customer Relationship Management (CRM)
  • Point of Sale (POS) system
  • Invoicing and billing
  • Loyalty rewards program
  • Business analytics and insights

3. Account Registration and Eligibility

3.1 You must be at least 18 years old and have the legal capacity to enter into binding contracts.

3.2 You must provide accurate, current, and complete information during registration and maintain the accuracy of such information.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.4 You must notify us immediately of any unauthorized use of your account.

4. Subscription Plans and Pricing

4.1 Our Service is offered through various subscription plans with different features and pricing tiers.

4.2 Subscription fees are billed in advance on a monthly or annual basis, as selected by you. All fees are charged in US Dollars (USD).

4.3 All fees are non-refundable except as specified in our Refund Policy, incorporated herein by reference, or as required by applicable law.

4.4 We reserve the right to modify our pricing with 30 days' written notice to existing customers.

4.5 Price changes will not affect your current subscription period but will apply to subsequent renewals.

5. Payment Terms

5.1 Payment is due immediately upon subscription or renewal.

5.2 We accept major credit cards and other payment methods as indicated on our platform.

5.3 You authorize us to charge your designated payment method for applicable fees.

5.4 If payment fails, we may suspend or terminate your access to the Service after reasonable notice.

5.5 You are responsible for any applicable taxes, including but not limited to sales tax, VAT, or GST. All fees are quoted and charged in US Dollars (USD).

6. Acceptable Use Policy

You agree NOT to:

6.1 Use the Service for any unlawful purpose or in violation of applicable laws

6.2 Upload, transmit, or distribute harmful, offensive, or inappropriate content

6.3 Attempt to gain unauthorized access to our systems or other users' accounts

6.4 Interfere with or disrupt the Service or servers

6.5 Use the Service to compete with us or develop competing products

6.6 Reverse engineer, decompile, or attempt to extract source code

6.7 Remove, alter, or obscure any proprietary notices

6.8 Use the Service beyond the scope of your subscription plan

7. Data and Privacy

7.1 We collect and process data in accordance with our Privacy Policy, which is incorporated by reference.

7.2 You retain ownership of your customer data and business information ("Customer Data").

7.3 You grant us a limited license to process Customer Data solely to provide the Service.

7.4 We implement appropriate technical and organizational measures to protect your data.

7.5 You are responsible for ensuring you have proper consent from your customers for data processing.

7.6 We may aggregate and anonymize data for analytics and service improvement purposes.

8. Intellectual Property Rights

8.1 The Service, including all software, content, and technology, is owned by us and protected by intellectual property laws.

8.2 We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription period.

8.3 You retain ownership of your Customer Data and any content you create using the Service.

8.4 Any feedback or suggestions you provide may be used by us without compensation or attribution.

9. Service Availability and Support

9.1 We strive to maintain 99.9% uptime but do not guarantee uninterrupted service availability.

9.2 We provide customer support through email, chat, or phone as specified in your subscription plan.

9.3 Scheduled maintenance will be communicated in advance when possible.

9.4 We may suspend the Service for emergency maintenance or security purposes.

10. Limitation of Liability

10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN USD IN THE 12 MONTHS PRECEDING THE CLAIM.

10.2 WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10.3 WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED AND SHALL NOT BE RESPONSIBLE FOR ANY DATA LOSS, CORRUPTION, OR MISSING DATA DUE TO TECHNICAL ISSUES, SYSTEM FAILURES, OR SERVICE INTERRUPTIONS.

10.4 YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUPS OF YOUR DATA AND USE THE SERVICE AT YOUR OWN RISK.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Customer Data or business practices

12. Termination

12.1 You may terminate your subscription at any time through your account settings.

12.2 We may terminate your access for breach of these Terms with reasonable notice.

12.3 Upon termination, your access to the Service will cease, and we may delete your data after a reasonable period.

12.4 You remain responsible for all charges incurred up to the termination date.

12.5 Provisions regarding intellectual property, limitation of liability, and indemnification survive termination.

13. Data Export and Portability

13.1 You may export your Customer Data at any time during your subscription.

13.2 Upon termination, we will provide a reasonable period (typically 30 days) for data export.

13.3 Data export may be subject to technical limitations and format restrictions.

14. Modifications to Terms

14.1 We may modify these Terms at any time by posting updated Terms on our website.

14.2 Material changes will be communicated via email or platform notification.

14.3 Continued use of the Service after changes constitutes acceptance of new Terms.

14.4 If you disagree with changes, your sole remedy is to terminate your subscription.

15. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, natural disasters, or technical failures of third-party services.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

18. Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Contact Information

For questions about these Terms, please contact us at:

Deux Alpha Tech Sdn Bhd

Email: [email protected]

By using GoPet AI, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.